Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return policy from the delivery date.

Eligibility for Returns

• Items must be unused, in their original condition, and in their original packaging to qualify for a return.
• Return requests must be made within 14 days of the delivery date.
• Custom or personalized items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return

1. Contact Us: Email [your email] with your order number and reason for return.
2. Return Approval: We will provide you with a return shipping address if your request is approved.
3. Ship the Item Back: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Receive a Refund: Once we receive your return, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the item and packaging.
• We will send a replacement or issue a full refund at no additional cost.

Exchanges

• We do not offer direct exchanges at this time. If you need a different item, please return your original purchase and place a new order.

For any further refund or return inquiries, feel free to contact us at [your email/contact page].

Thank you for supporting My Roots! 😊